Frequently Asked Questions
Everything you need to know about our premium loose-leaf teas and accessories.
How should I store my loose-leaf tea to maintain freshness?
To preserve the flavor and aroma, store your tea in a cool, dark place away from direct sunlight, moisture, and strong odors. We recommend using airtight tin canisters or original resealable packaging.
What is the standard shipping time for orders?
Most orders are processed within 1-2 business days. Domestic shipping typically takes 3-5 business days depending on your location. You will receive a tracking number via email as soon as your tea is on its way.
Are your tea blends organic and ethically sourced?
Yes, we prioritize sourcing from sustainable tea estates that follow organic farming practices. We work closely with our suppliers to ensure fair labor conditions and the highest quality ingredients.
What is your return policy for tea products?
Due to the perishable nature of food and beverage products, we cannot accept returns on opened tea. However, if there is an issue with your order or a product arrived damaged, please contact us within 14 days for a replacement or refund.
Do you offer international shipping?
Currently, we ship to select international destinations. Shipping costs and delivery times vary by country and are calculated at checkout. Please note that customs fees may apply depending on your local regulations.
Can I modify or cancel my order after it has been placed?
We aim to process orders quickly, but if you need to make a change, please email our support team within 2 hours of placing your order. Once an order has reached the shipping stage, we are unable to make further modifications.